Shugga Shack – Privacy Policy

Effective Date: June 23, 2026

Shugga Shack respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

Shugga Shack may collect personal information that you voluntarily provide when you:

✓ Join the Hoagie Nation Rewards Program

✓ Join the Birthday Club

✓ Submit a Contact Us form

✓ Request information

✓ Place an order

✓ Subscribe to promotions

✓ Communicate with us through our website or chat widget

Information collected may include:

✓ Name

✓ Mobile phone number

✓ Email address

✓ Mailing address (if provided)

✓ Order information

✓ Communication preferences

✓ Device information

✓ IP address

✓ Browser information

✓ Website usage information

How We Use Your Information

We use the information we collect to:

✓ Process and fulfill orders

✓ Respond to customer inquiries

✓ Provide customer support

✓ Send order confirmations and updates

✓ Send Birthday Club rewards

✓ Deliver Hoagie Nation promotions

✓ Notify customers of specials, events, and new menu items

✓ Improve our website and customer experience

✓ Personalize marketing communications

✓ Prevent fraud and maintain website security

✓ Comply with legal obligations

SMS Messaging & Mobile Communications

By providing your mobile phone number and explicitly opting in through one of our website forms or chat widget, you agree to receive SMS text messages from Shugga Shack.

These messages may include:

✓ Customer service communications

✓ Order updates

✓ Promotional offers

✓ Discounts

✓ Birthday rewards

✓ Loyalty rewards

✓ Event announcements

✓ Restaurant updates

Message frequency varies.

Message and data rates may apply.

Reply STOP at any time to unsubscribe.

Reply HELP for assistance.

Consent to receive SMS messages is not required as a condition of making a purchase.

SMS Consent

Customers may opt in by voluntarily submitting one of the following forms on our website:

✓ Hoagie Nation Rewards

✓ Birthday Club

✓ Contact Form

✓ Website Chat Widget

Each form contains a separate SMS consent checkbox that is not pre-selected.

Consent is collected directly by Shugga Shack.

Mobile Information Sharing

IMPORTANT NOTICE

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will never be sold, rented, shared, or disclosed to any third parties for marketing purposes.

Information sharing with subcontractors providing support services (such as website hosting, CRM services, payment processing, or messaging providers) is permitted only as necessary to provide our services.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

✓ Improve website performance

✓ Remember user preferences

✓ Analyze website traffic

✓ Measure marketing effectiveness

✓ Improve customer experience

Third-party analytics providers may also collect anonymous website usage information.

Users may disable cookies through their browser settings.

Data Security

Shugga Shack implements commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no transmission over the Internet is completely secure, we continually work to protect customer information using industry-standard security practices.

Your Privacy Rights

You have the right to:

✓ Request access to your personal information

✓ Request corrections to inaccurate information

✓ Request deletion of your information where permitted by law

✓ Withdraw marketing consent

✓ Opt out of promotional emails

✓ Opt out of SMS messages by replying STOP

✓ Update your communication preferences

To exercise these rights, please contact us using the information below.

Third-Party Services

We may use trusted third-party providers to operate portions of our business, including:

✓ Website hosting

✓ Payment processing

✓ Customer relationship management (CRM)

✓ SMS messaging

✓ Email delivery

✓ Analytics services

These providers may only access information necessary to perform services on our behalf.

Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or technology.

Changes become effective immediately upon posting to this page.

Contact Information

Shugga Shack

Phone: (219) 732-3099

Website: https://shuggashack.com

A2P Compliance Statement

Shugga Shack complies with CTIA messaging guidelines and applicable carrier requirements.

Customers only receive SMS messages after providing prior express consent through our website.

SMS consent is never shared with third parties.

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.