Shugga Shack - Terms of Service

Effective Date: June 24, 2026

Welcome to Shugga Shack ("Shugga Shack," "we," "our," or "us"). By accessing or using our website located at https://shuggashack.com, participating in our loyalty programs, placing an order, or subscribing to receive communications from us, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or services.

Use of Our Website

Our website is intended to provide information about Shugga Shack, our menu, promotions, loyalty programs, catering, events, and customer services.

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

Orders and Promotions

Prices, menu items, promotions, discounts, and offers are subject to change without notice.

We reserve the right to modify or discontinue any promotion, loyalty program, or special offer at any time.

Loyalty Programs

Customers may voluntarily enroll in programs including, but not limited to:

* Hoagie Nation Rewards

* Birthday Club

* Restaurant Promotions

* Event Notifications

Participation is voluntary and subject to these Terms.

SMS Messaging Terms

Program Description

By voluntarily opting in, you agree to receive SMS text messages from Shugga Shack.

Messages may include:

* Order confirmations

* Order status updates

* Customer service communications

* Birthday Club rewards

* Hoagie Nation rewards

* Restaurant promotions

* Special offers

* Coupons and discounts

* Event announcements

* New menu items

* Important restaurant updates

Message frequency varies depending on your interactions with Shugga Shack.

Opt-In

Customers may opt in through one or more of the following:

* Birthday Club registration

* Hoagie Nation registration

* Contact Us form

* Website chat widget

* Other website forms displaying SMS consent language

Each SMS enrollment requires the customer to provide prior express consent by selecting an unchecked SMS consent checkbox.

Consent is not a condition of purchasing products or services.

Opt-Out

You may stop receiving text messages at any time by replying:

STOP to any SMS message received from Shugga Shack.

After opting out, you will receive one final confirmation message.

Help

If you need assistance regarding our SMS program, reply:

HELP or contact us directly.

Phone: (219) 732-3099

Email: [[email protected]](mailto:[email protected])

Website: https://shuggashack.com

Message Frequency

Message frequency varies based on customer activity, promotions, and service communications.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan.

Please consult your wireless provider regarding applicable fees.

Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed, undelivered, or misdirected text messages.

Delivery depends upon your mobile carrier's network availability.

Eligibility

You must be 18 years of age or older, or have permission from a parent or legal guardian, to participate in Shugga Shack's SMS messaging program.

Customer Responsibilities

You agree that the mobile number you provide belongs to you or that you have authorization to receive text messages at that number.

You agree to keep your contact information current.

Intellectual Property

All content appearing on this website, including text, graphics, logos, photographs, menus, branding, artwork, videos, and designs, is the property of Shugga Shack unless otherwise noted.

No content may be copied, reproduced, or distributed without prior written permission.

Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy here:

https://shuggashack.com/privacy_policy

Limitation of Liability

To the fullest extent permitted by law, Shugga Shack shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or participation in our SMS messaging program.

Indemnification

You agree to indemnify and hold harmless Shugga Shack, its owners, employees, affiliates, contractors, and representatives from any claims, damages, liabilities, or expenses resulting from your misuse of this website or violation of these Terms.

Website Availability

We strive to keep our website available at all times but do not guarantee uninterrupted access.

Temporary outages may occur due to maintenance, updates, or circumstances beyond our control.

Third-Party Services

Our website may utilize third-party services for:

* Website hosting

* Payment processing

* Online ordering

* Customer relationship management (CRM)

* Email communications

* SMS messaging

* Analytics

* Marketing services

These providers may access only the information necessary to perform services on our behalf.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Changes become effective immediately upon posting on this page.

Continued use of our website or services constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Indiana without regard to conflict of law principles.

Contact Information

Shugga Shack

Website: https://shuggashack.com

Phone: (219) 732-3099

Email: [[email protected]](mailto:[email protected])

SMS Compliance Notice

By providing your mobile number and opting in, you expressly consent to receive recurring automated informational and promotional text messages from Shugga Shack.

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Consent is not a condition of purchase.

For information about how we collect, use, and protect your personal information, please review our Privacy Policy:

https://shuggashack.com/privacy_policy